PlayMeWhen Terms and Conditions

Last Updated: June 02, 2025

Welcome to PlayMeWhen! These Terms and Conditions (“Terms”) govern your use of the PlayMeWhen platform and services (“Service”). By signing up for or using PlayMeWhen, you agree to these Terms. Please read them carefully. If you do not agree, you should not use the Service. We aim to use clear, inclusive language in these Terms to make them easy to understand while remaining legally effective

1. Introduction and Acceptance

•  Personal Use Only: PlayMeWhen is a personal-use platform for individuals, not for companies or commercial use. You may use the Service only for your personal, private purposes to create and send video “capsules” to friends, family, or yourself. You agree not to use the Service for business, advertising, or other commercial endeavors. 
• Age Restrictions: You must meet certain age conditions to use PlayMeWhen: 
• Under 13: If you are under 13 years old (or under the minimum digital age of consent in your country, if higher), you may not create your own PlayMeWhen account. A parent or legal guardian must create and fully manage an account on your behalf. The parent/guardian will have full control of the account and must agree to these Terms for the child.
• 13 to 15 (Under 16): If you are at least 13 but under 16 years old, you may only use PlayMeWhen with verifiable parental consent. This means your parent or guardian must provide permission for you to have an account. We may require proof of parental consent through a verification process (for example, the parent might confirm via email and provide additional verification such as a signed consent form or a small credit card charge, consistent with legal standards for verifiable consent ). If we do not obtain proper parental consent, your account will be refused or terminated. 
• 16 and Older: If you are 16 or older, you can create an account and use the Service on your own, in most jurisdictions. (Note: If local law in your region requires a higher age for full consent – for example, 18 years old in some places – we will follow that law. In such cases, users under the local age of majority will need parental consent or control as required by that jurisdiction 
• Truthful Age Declaration: You must provide your real date of birth at signup sowe can apply the appropriate rules above. If we discover that you misrepresented your age and you are not actually eligible to use the Service, we will terminate your account immediately. We comply with child privacy laws such as COPPA and similar regulations, and we do not knowingly collect personal data from children under 13 without parental involvement
  

2. Account Registration and Security

• One Account Per User: You may register and use only one PlayMeWhen account for yourself. Creating multiple personal accounts is not allowed. Each individual (or parent-managed family account) is limited to a single account. If we detect that you have created multiple accounts in violation of this rule, we reserve the right to terminate the extra accounts and/or ban you from the Service . (Exception: A parent or guardian managing child profiles as described in Section 1 may have a master account that controls sub-accounts for their children. In this case, the family still has one primary account owner – the parent – with multiple profiles under it.)
• Account Information: When creating your account, you agree to provide accurate, current, and complete information. This includes your name, email address, birthdate, and any other information we request. You promise to keep your account information up-to-date (for example, if you change your email, update it in your profile).
• Account Security: You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone (aside from a parent/guardian overseeing a child’s account). You must notify us immediately at support@playmewhen.com if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to secure your account.
• Account Use by Others: Except for a parent managing a minor’s account, you agree not to allow any other person to use your account. You also agree not to use anyone else’s account. You cannot transfer your account to someone else without our written permission.

3. User Content and Ownership

• Your Content: PlayMeWhen allows you to upload video or audio messages, images, and accompanying text (“Capsule Content” or simply “Content”) to be stored and delivered later. You retain all ownership rights to the Content you create and upload. We do not claim ownership of your personal videos or messages. These are your memories and messages.
• License to PlayMeWhen: In order for us to store and deliver your Capsule Content, you grant PlayMeWhen a limited license to use, copy, store, transmit, and distribute your content only as needed to provide the Service. This means, for example, we may save your video on our secure servers, generate encrypted backups, prepare or retrieve the file for delivery (often called “hydrate” internally) at the right time, and send it to the intended recipient. We will not use your personal Content for any other purposes without your consent. This license is worldwide, non exclusive, royalty-free, and ends when the Content is deleted from our systems.
• Content Responsibilities: You are solely responsible for all Content you upload or create using PlayMeWhen. This includes ensuring that:
• The Content does not violate any laws or rights. Do not upload anything that is illegal, harmful, violent, defamatory, obscene, hateful, or that infringes someone’s intellectual property or privacy rights. You must have the rights or permission to include any copyrighted material, images of 2 people, or personal information of others in your video. If your video includes other people (e.g. their images or personal details), make sure you have their permission.
• The Content is appropriate and in line with our community standards. We do not allow content that is sexually explicit, promotes self-harm or suicide, harasses or bullies others, or is otherwise abusive or objectionable. Use common sense and respect. 
• You comply with all applicable laws, including privacy laws, when creating content. (For example, do not include private information about a child that you do not have authority to share.) 
• Content Monitoring: PlayMeWhen is not obligated to monitor your Content, and we generally do not view your private videos. However, for safety and compliance, we reserve the right to use automated tools or manual review to screen Content (for example, scanning for viruses or for obvious violations like child exploitation material). If we detect content that violates these Terms or law, we may refuse to store it, may take it down, and/or report it to the appropriate authorities. We will not disclose the specifics of any automated scoring or AI algorithms we use for content moderation (to protect our security processes). 
• No Sensitive Personal Data in Videos: Please refrain from including highly sensitive personal information (like social insurance numbers, financial account info, health records, etc.) in your Capsule Content. PlayMeWhen is meant for heartfelt messages and memories, not as a secure document storage for sensitive data. We are not liable for any consequences of you voluntarily including personal data in your Content.
• Feedback: If you choose to provide us with feedback, ideas, or suggestions about the Service, you agree that we can use and implement those ideas without any compensation or obligation to you.
  

4. The Capsule Service – Creation, Preview, and Delivery 

PlayMeWhen’s unique feature is letting you create a video “capsule” now and have it delivered to someone at a future milestone or date. This section explains how capsule creation and delivery works, and important rules around it.  

4.1 Creating and Uploading a Capsule

• Capsule Creation: When you create a capsule, you will upload a video (and optionally an audio or text message) via our app or website. You will designate a recipient (which can be yourself or someone else) and set a trigger event or date for delivery. The trigger can be a specific date/time in the future (e.g. January 1, 2030) or a milestone event (see 4.3 below). 
• File Preparation: Once uploaded, we will store your video securely. We may process or compress the file for efficient storage and playback. You may see terminology like “preparing” or “retrieving” the file – this is just our system making sure the video is ready to play when the time comes. 
• One-Time Preview: After uploading, you (the sender) will be given one opportunity to preview your video capsule to ensure it uploaded correctly and is watchable.
• View Once: You can play back your uploaded video one time in the PlayMeWhen app or site. This is your only chance to review the video in full before it’s locked for future delivery. We limit it to once to preserve the special nature of the capsule and encourage you to treat it like a sealed time capsule
• Quality Check Confirmation: After that single preview, the system will ask you to confirm that the video is satisfactory (e.g. no glitches, sound is good). There will be a checkbox or prompt to confirm the quality. If there is an issue, you should delete the capsule and upload a new one before finalizing.  
• Delete Your Copy: Once you confirm the video is good, we will request that you delete any original copy of the video file that you still have on your device or computer. This is to ensure the recipient (even if that’s your future self) gets the capsule as a genuine surprise or preserved moment, and that there are not multiple copies floating around. You agree to make a good-faith effort to delete your local copy of the video after uploading to us.
• Follow-up Confirmation Email: After you finalize the capsule, PlayMeWhen will send you a follow up email (to your registered email address) asking you to confirm that you deleted your original f ile. You can simply click “Yes, I deleted it” or “No, I kept a copy.”  If you respond “Yes,” great – you’re all set. If you respond “No” (meaning you still have a copy), we will send you a reminder 30 days later encouraging you again to delete that copy. This gentle reminder is to uphold the spirit of the time capsule. We won’t harass you beyond that, but we do strongly encourage you to delete personal copies for the authentic experience.
• No Further Viewing: After the one-time preview and confirmation, you will not be able to watch that capsule video again through the Service until it is delivered to the recipient. The content is essentially locked away. (Even our staff will not access it unless needed for support or legal reasons.) So make sure you’re happy with it during the preview, because you won’t see it again until the future delivery moment.

4.2 Milestone Triggers and Fallback Delivery

• Milestone-Triggered Capsules: PlayMeWhen allows you to tie the delivery of a capsule to a milestone event in the recipient’s life. For example, you might set a capsule to be delivered “when my daughter graduates from college” or “when my best friend has their first child” or even “in the event of my death” (for legacy messages). These are special triggers that are not date-certain, but rather depend on an event.
• How Milestone Triggers Work: Because the platform cannot automatically know when some personal milestones occur, it is generally the sender’s responsibility to inform us when the trigger event has happened (unless we integrate with some external systems in the future). For instance, if you set a capsule for your friend’s wedding day, you (or a trusted person you designate) would need to tell PlayMeWhen that the wedding happened on a certain date so we can deliver the capsule. We may provide a mechanism in the app to “trigger now” once the event occurs, or you might schedule it once the date is known.
• Fallback Delivery Logic: It’s possible a milestone might never occur or cannot be confirmed. We don’t want capsules to remain undelivered forever, so we require that every milestone-triggered capsule includes a fallback condition for delivery. The fallback is an alternate trigger, usually a 4 specific date or an age, to deliver the capsule if the primary milestone doesn’t happen by a certain time. For example: “Deliver on recipient’s 25th birthday if they haven’t gotten married by then.” This way, if the marriage milestone never happens, the recipient will still get the message at age 25 (as a backup). You, as the sender, are responsible for specifying a reasonable fallback when you set up the capsule.
• Default Fallback: If you do not specify a fallback date/condition for a milestone-based capsule, PlayMeWhen will by default set a fallback of 5 years from the creation date of the capsule or the recipient’s next major birthday after five years (whichever makes sense). We will communicate what the default is before you finalize. You can adjust it if you want. This is to ensure no capsule is stuck forever. (If neither the event occurs nor the default fallback date makes sense, please contact support to choose a different fallback or to cancel the capsule.)
• Notification of Fallback Delivery: We will attempt to notify you (the sender) before sending a capsule on a fallback condition – for instance, we might email you a month before the fallback date “Your capsule to John (intended for his graduation) will be sent on July 1, 2030 (his 25th birthday) because the primary milestone hasn’t been triggered.” This gives you a chance to update us if the milestone happened at the last minute or to change the plan. If we don’t hear otherwise, the capsule will go out on the fallback schedule.  

4.3 Capsule Storage and Security

• Data Security: We take the security of your Capsule Content seriously. Your videos are stored in encrypted form in our cloud storage. We implement industry-standard security measures to protect data from unauthorized access or loss (firewalls, encryption at rest and in transit, access controls, etc.). However, we cannot promise perfect security. By using the Service, you understand that no system is 100% secure or error-free. We will not be responsible for unauthorized access, hacks, or data breaches that occur despite our reasonable safeguards. (We will notify you and follow all applicable laws in the event of a significant data breach of personal data.)
• Storage Limits: Each capsule has size limits (which will be stated in the app) to ensure we can store it long-term. Please keep your video within those limits. If you need more space, you may need to purchase additional storage or split your content into multiple capsules.
• Retention Period: PlayMeWhen intends to store your capsule until it is delivered. Delivered capsules remain available for the recipient for a limited time (e.g. 90 days) for viewing and downloading, after which we may archive or delete the content. Undelivered capsules will be stored until the trigger or fallback occurs, potentially for many years. We rely on you to keep your contact info up to date so we can reach you if needed regarding long-term capsules.
• Service Continuity Disclaimer: We will do our best to preserve and deliver capsules as planned. However, we do not guarantee that the Service will operate uninterrupted forever. Unforeseen events (natural disasters, business changes, legal changes) could impact our ability to store or deliver content in the far future. We make no promise that the Service will remain operational indefinitely. In the unlikely event that PlayMeWhen plans to shut down or can no longer fulfill a capsule delivery, we will make reasonable efforts to notify you or your designated contacts and, if possible, let you retrieve your video or deliver it early. Nonetheless, by using the Service, you 5 acknowledge the inherent risk that a capsule might not be delivered due to circumstances beyond our control, and you accept that risk.
• Accuracy of Recipient Information: When you create a capsule for someone else, you will provide the recipient’s email or contact information. It’s your responsibility to ensure that information is correct and up-to-date. PlayMeWhen is not liable if a capsule is sent to an incorrect or outdated address provided by you. If you need to update the recipient’s contact (for example, they changed their email), you should do so before the delivery is due.
• Failed Delivery Attempts: If we attempt to deliver a capsule and the recipient’s contact is invalid (email bounces, etc.), we will attempt to notify you to get an updated contact. If we cannot get a valid delivery method, we may hold the capsule for a grace period (such as 90 days). After that, we reserve the right to cancel the delivery and treat the capsule as undeliverable. No refund will be provided in such cases (since we did store and attempt the service), but we’ll work with you to possibly arrange an alternative if feasible.

5. Payments, Fees, and Refund Policy

• Pricing: PlayMeWhen may offer both free and paid services. Some basic features might be free, while premium features (such as extended storage, larger video sizes, or special capsules) could require a one-time payment or a subscription. All fees will be clearly disclosed in the app or website at the time of purchase.
• Payment Terms: If you purchase any services or upgrades, you agree to pay the listed price. Payments will be processed via authorized third-party payment processors (e.g. credit card providers or app store billing). You must provide a valid payment method. You authorize us to charge your payment method for the fees due.
• No Refunds: All purchases are final. PlayMeWhen has a strict no-refunds policy, to the maximum extent permitted by law. This applies to subscription fees, one-time capsule purchases, or any other charges. We do not provide full or partial refunds for unused time or if you change your mind about using the Service. For example:
• If you buy a one-year subscription and decide to stop using PlayMeWhen after a few months, you will not receive a prorated refund for the remaining months.
• If you purchase a capsule delivery and then delete the capsule or the event never happens, you are not entitled to a refund. (We incur costs storing your data and operating the platform regardless of whether a capsule is ultimately viewed.)  
• By making a purchase, you agree that no refunds or pro-rata credits will be given. The only exceptions will be if required by a specific law in your jurisdiction that cannot be waived, or at our sole discretion in extraordinary cases (for instance, accidental duplicate purchases might be considered for refund).
• Subscription Auto-Renewal: If we offer subscriptions, they will auto-renew for successive periods (e.g. monthly or annually) unless you cancel before the renewal date. We will inform you of the renewal in advance as required by law. You can cancel auto-renewal through your account settings or by contacting support@playmewhen.com. If you cancel, you will still have access to premium 6 features for the remainder of the period you paid for, but no refund will be given for the current period. After that, your subscription will not renew and your account will revert to free status.
• Failed Payments: If a payment fails (e.g., credit card expiration) and you still owe us money for a service, we may attempt to notify you to update your payment information. We reserve the right to suspend or cancel your access to paid features until payment is resolved

6. Suspension and Termination

• By You: You can stop using PlayMeWhen at any time. You may also delete your account by contacting us at support@playmewhen.com or via any self-service deletion function we provide. Deleting your account will typically delete or anonymize personal data associated with it, and any pending capsules may be deleted and not delivered if your account no longer exists. (We will warn you if deletion will cancel undelivered capsules – you might choose to wait or transfer them before deleting.) Keep in mind that no refunds are given if you choose to delete your account early. 
• By Us: We reserve the right to suspend or terminate your account at our discretion for reasons including, but not limited to: 
• Violation of these Terms or other policies. 
• Illegal or improper use of the Service. 
• Behavior that is abusive or significantly disruptive to others or to our operations. 
• Failure to pay any fees due. 
• If required by law enforcement or government order.  

We may suspend (temporarily disable) your account while investigating suspected misconduct. If we terminate your account, your right to use the Service ceases immediately. We may delete your content or disable access to it. In serious cases, we may also ban you from creating a new account. We are not responsible for any loss of data or Content resulting from termination (so please do not rely on PlayMeWhen as the sole copy of irreplaceable data).

• Effect on Capsules: If either you or we terminate your account, any capsules you have stored that are not yet delivered will be handled as follows: If possible, we might allow you to download your own videos before closure. Capsules scheduled for others will not be delivered unless you request a special arrangement. Generally, termination means undelivered capsules are cancelled. Again, no refunds for any unused service.
• Survival: Any provisions of these Terms that by their nature should survive termination (such as liability limitations, indemnity, governing law, etc.) will continue to apply even after an account is closed.

7. Disclaimer of Warranties

PlayMeWhen is provided “as is” and “as available.” While we strive to provide a great service, we cannot guarantee that it will meet all your expectations or be free from errors. To the fullest extent allowed by law, we disclaim all warranties and representations, express or implied, regarding the Service. This includes but 7 is not limited to implied warranties of merchantability, fitness for a particular purpose, title, non infringement, and any warranties that the Service will be uninterrupted, secure, or error-free. Key points to understand: - We do not warrant that the Service will always function without delay, error, or interference. Delivery of capsules might be subject to delays or issues outside our control (for example, internet outages, the recipient’s email going to spam, etc.). - We do not guarantee the accuracy or reliability of any information or content obtained through the Service (other than your own content). Any reliance on the Service is at your own risk. - No advice or information (oral or written) you obtain from PlayMeWhen or through the Service creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the disclaimer of certain warranties, so some of the above may not apply to you. In those cases, our warranties are limited to the minimum legally required.  

8. Limitation of Liability

To the maximum extent permitted by law, PlayMeWhen (and its officers, directors, employees, agents, and affiliates) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. This applies regardless of whether we were advised of the possibility of such damages. 

In particular, we are not liable for: - Missed or Early/Late Deliveries: If a capsule fails to send, is sent early or late, or the recipient does not see it, we are not responsible for the impact (emotional, financial, or otherwise). We will do our best, but cannot be liable for timing issues. - Loss or Damage to Content: Any loss, corruption, or damage to your Content is limited to what we explicitly promise (which is to use reasonable care). If despite our efforts content is lost or inaccessible, our liability is limited as stated here. Unauthorized Access: If someone unauthorized accesses or uses your account or content (e.g., through hacking or your failure to safeguard credentials), we are not liable for any resulting damages. - Third-Party Services: PlayMeWhen may integrate or use third-party services (such as cloud storage providers, email services, or payment processors). We are not liable for acts or omissions of those third parties. 

Our total cumulative liability for any claims arising from or related to the Service is limited to the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or \$100 CAD if no payment was made, whichever is greater. This limitation applies to all causes of action in the aggregate (not per claim). 

Some jurisdictions do not allow certain liability exclusions or limits, so the above may not apply to you fully. In such cases, our liability will be limited to the smallest amount allowed by applicable law.

9. Indemnification

You agree to indemnify and hold harmless PlayMeWhen Inc. and its officers, directors, employees, and agents from any claims, suits, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service, (b) your Content (including any actual or alleged infringement or violation by your Content of any law or third-party rights), (c) your violation of these Terms or any law, or (d) your negligence or misconduct.

This means if someone else sues us or incurs costs because of something you did on PlayMeWhen (for example, you uploaded a video that violated their privacy or IP rights), you will be responsible for the costs and damages. We will notify you of any such claim and cooperate reasonably in the defense. You may not settle any claim that involves a financial obligation on or admission of fault by PlayMeWhen without our prior written consent. 

10. Changes to the Terms

 We may occasionally update or modify these Terms. If we make material changes, we will notify users by email (to the address associated with your account) or by posting a notice on our website or in the app. The notice will designate a date when the new Terms take effect. It is important you keep your email updated and read any such notices. 

If you continue to use the Service after the new Terms become effective, that constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using PlayMeWhen and may delete your account. The latest version of the Terms will always be available on our website. 

For any minor changes that do not materially affect your rights (such as clarifications or typographical corrections), we may not send a dedicated notice, so please review the Terms periodically. 

11. Governing Law and Jurisdiction

PlayMeWhen is a Canadian service, but we accommodate users worldwide. Different laws may apply to you based on where you live, and we strive to comply with all applicable consumer laws. That said, this section sets out the governing law for contractual purposes and how disputes will be resolved: 

• Canadian Users: If you reside in Canada (or the dispute arose while you were in Canada), these Terms and any dispute arising out of or related to them or the Service will be governed by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflicts of law principles. You agree to attorn to the exclusive jurisdiction of the courts of the Province of Ontario for resolution of any disputes . In other words, you consent to Ontario courts hearing the matter. 
• United States Users: If you reside in the United States, we recognize your home state’s consumer protection. For U.S. residents, these Terms shall be governed by the laws of your state of residence (and applicable U.S. federal law), again without regard to conflict of law principles. You may choose to file any legal action or proceeding in the courts located in your home state. We agree to submit to the jurisdiction of your state’s courts for any dispute with you. (For example, if you live in California, a dispute can be brought in California and California law will apply.) 
• Users in Other Countries: If you reside outside of Canada or the U.S., the Terms shall be governed by the laws of the Province of Ontario, Canada, except where disallowed by local law. You also agree to submit to the jurisdiction of the courts in Ontario for resolving disputes, unless applicable consumer protection laws in your country require that your local law and/or courts apply (in which case, we will follow those requirements). We do not seek to deprive you of the protection of the laws of your home country if those laws mandate different terms. 
• Consumers Only: Note that we provide the above jurisdiction options primarily for individual consumers. If you are somehow using the Service as a business (which is not our intended use case), different rules might apply, and typically Ontario law would govern and Ontario courts (or potentially arbitration) would be the exclusive forum. 
• Legal Compliance: Regardless of the governing law stated, PlayMeWhen will comply with any mandatory applicable laws, regulations, or rights (for example, certain national laws may override aspects of these Terms for your benefit)

12. Miscellaneous

• No Waiver: If we fail to enforce any part of these Terms, it will not be a waiver of our right to do so later. Similarly, if you fail to enforce your rights under these Terms, it does not mean you’ve waived those rights. 
• Severability: If any provision of these Terms is found to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the rest of the Terms will remain in full force and effect. 
• Entire Agreement: These Terms, along with the PlayMeWhen Privacy Policy (which is incorporated by reference), constitute the entire agreement between you and PlayMeWhen regarding the Service. They supersede any prior agreements or communications (whether oral or written). Any additional or different terms you may propose (for example, in correspondence) are rejected unless expressly agreed in writing by an authorized officer of PlayMeWhen.
• Assignment: You may not assign or transfer these Terms or your account to anyone else without our prior written consent. We may assign these Terms or our rights and obligations to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. 

Contact Information: PlayMeWhen Inc. is a Canadian corporation (Corporation Number 16699456) with its registered office at 150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada . If you have any questions, concerns, or disputes regarding these Terms or the Service, you can contact us at: 

• Email (General Info): info@playmewhen.com 
• Email (Support): support@playmewhen.com 
• Mailing Address: PlayMeWhen Inc., 150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada. 

Thank you for using PlayMeWhen and for taking the time to read our Terms and Conditions. We hope PlayMeWhen brings joy and meaningful connections through time-delayed messages. Please use it responsibly and within the guidelines above. Enjoy creating your capsules!